Pre-trip + in-country traveller AI

Traveller concierge — handling 80% of questions, escalating the rest.

The concierge is your traveller-facing AI. Tuned to your brand voice. Knows your routes, your suppliers, your usual answers — pulls in fresh data when needed (visa rules, weather, lodge status). Escalates to you only when the question genuinely needs the operator. Travellers see this in their portal; you see the digest below.

1,408 questions answered · last 30 days · 4% needed you
27 hours saved · 3 escalations awaiting reply

Sarah Hammond · pre-trip thread

9 days out · escalation Wed/Thu

What the concierge handles · pre-trip

  • ▸
    Visa step-by-step — country-specific, with the e-visa portal walked through and proof-of-accommodation PDF auto-generated.
  • ▸
    Vaccinations + health — yellow fever transit zones, malaria risk by region + season, regional health bulletins.
  • ▸
    Packing + kit — climate-zoned per route + season, photo gear advice, mobility-aware (Tom's knee).
  • ▸
    Wildlife expectations — what's typical for the Big-5 in the booked window, how close drives get, ranger protocols.
  • ▸
    Dietary + lodge prep — auto-relayed to lodges with allergies + preferences, concierge confirms back to traveller.
  • ▸
    Tipping + currency — your operation's recommended ranges, USD vs ZAR mix, where ATMs are reliable.
  • ▸
    Voice notes — transcribes, replies in text, flags emotional signature for the operator if needed.
  • ▸
    Escalations to operator — always told to traveller, never invisible. "Annika will come back to you on this thread by end of day."

What it won't do

  • ×
    Replace your judgement on supplier-status questions. Real ops issues escalate, always.
  • ×
    Make commitments on price, dates, or substitutions without your sign-off.
  • ×
    Use generic answers. Every reply is grounded in this booking + this route + this traveller.
  • ×
    Share a traveller's prep file with anyone except the operator. Ever.

In-country safety

If a traveller signals a real issue in-country — medical, lost passport, security — the concierge routes immediately to you, never the morning queue.

In-country emergency line
+27 66 075 5010 · Annika · 24h SAST · WhatsApp + voice
Concierge AI auto-shares this in the traveller portal on landing-day morning.